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Online retailer return policies

Quick-reference summary of return policies for major retailers — windows, restocking, who pays shipping, key exclusions. Curated from publicly published policy pages.

Summaries last reviewed: . Policies change frequently — verify on the retailer's site before relying on any specific term.

How to use this page

US / Global

Amazon (first-party / Ships from Amazon)

Window
30 days from delivery (extended during holiday season)
Restocking
Usually 0% for first-party items
Return shipping
Free for many items (especially Prime); some bulky exceptions
Notes
Policies vary by category. Furniture, mattresses, and large appliances often have stricter terms even when first-party.
Official policy page ↗

Amazon (third-party seller)

Window
Set by seller, often 30 days
Restocking
0–50%, set by individual seller
Return shipping
Often buyer-paid; check seller's listing
Notes
The 'Ships from / Sold by' line on each listing identifies the seller and their specific return policy. Escalate via A-to-z Guarantee if needed.
Official policy page ↗

Wayfair

Window
30 days from delivery
Restocking
Generally none on non-defective returns (policy has loosened recently)
Return shipping
Buyer-paid for non-defective returns; deducted from refund
Notes
Damaged-in-transit returns within 30 days are handled at no cost with photo evidence. Final-sale, clearance, and personalised items are non-returnable.
Official policy page ↗

IKEA

Window
365 days for most items (varies by region — 180 in some markets)
Restocking
None
Return shipping
Free in-store drop-off; charged for home pickup at standard freight rates
Notes
Most generous policy among major furniture retailers. Mattresses, textiles, and some categories have shorter windows. Assembled items are technically returnable but face stricter inspection.
Official policy page ↗

Pottery Barn

Window
30 days for regular items; 7 days for white-glove delivery items
Restocking
None on returns within window
Return shipping
Buyer-paid freight both ways for non-defective large items
Notes
Made-to-order, monogrammed, and custom-upholstery items are non-returnable. Quick-ship items follow the standard 30-day window.
Official policy page ↗

West Elm

Window
30 days from delivery
Restocking
None within 30 days
Return shipping
Buyer-paid freight for non-defective large items
Notes
Custom upholstery and made-to-order pieces are non-returnable. Shares ownership structure (and many policies) with Pottery Barn.
Official policy page ↗

Crate & Barrel

Window
30 days for online; 90 days in-store with receipt
Restocking
None within window
Return shipping
Buyer-paid for furniture freight; small items free
Notes
Custom upholstery and personalised items are non-returnable. CB2 (sister brand) follows similar terms.
Official policy page ↗

Target

Window
90 days (120 for RedCard holders)
Restocking
None
Return shipping
Free for most items via mail or in-store
Notes
One of the most generous mainstream return policies. Electronics have a tighter 30-day window. Mobile phones and Apple products: 15 days.
Official policy page ↗

India

Amazon India

Window
Varies — typically 7–30 days by category
Restocking
Set by seller; first-party usually none
Return shipping
Free pickup for most items; some categories non-returnable
Notes
Furniture and large appliances have category-specific windows (often 7–10 days). Some products are 'replacement only' — no refund. Check the listing's exact terms before ordering.
Official policy page ↗

Pepperfry

Window
7 days from delivery
Restocking
~15% on non-damaged returns of assembled items
Return shipping
Free pickup but partial refund on assembled items
Notes
Furniture-focused Indian retailer. Mattresses, modular kitchens, and made-to-order items are excluded. Note the tight 7-day window — inspect immediately on delivery.
Official policy page ↗

Urban Ladder

Window
30 days for non-customised products
Restocking
None within standard window
Return shipping
Free pickup for eligible items
Notes
Acquired by Reliance; policies remain relatively buyer-friendly within the 30-day window. Custom upholstery and made-to-order items are non-returnable.
Official policy page ↗

Flipkart (furniture)

Window
Varies — 7–10 days typical for furniture
Restocking
Set by seller
Return shipping
Free pickup for most eligible items
Notes
Flipkart Plus members occasionally get extended windows. Furniture is often 'replacement only' on the first issue, refund on second. Check listing.
Official policy page ↗

A note on accuracy

The summaries on this page condense the publicly-published return policies of each retailer as of June 2, 2026. They are aggregated for convenience and do not constitute legal or consumer advice. Specific items, categories, promotional periods, and third-party sellers can override the standard terms. Always read the retailer's actual policy page (linked from each card) before initiating a return. PlopIt is not affiliated with any retailer listed here.

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